Frequently Asked Questions
Everything you need to know about our hair and skin care solutions.
Are Dr Batra's products suitable for all skin and hair types?
Yes, our products are formulated by expert trichologists and dermatologists using natural ingredients, making them safe and effective for all skin and hair types, including sensitive skin.
How long does it take to process and ship an order?
Most orders are processed within 24-48 hours. Shipping typically takes 3-5 business days depending on your location within the country.
What is your return policy for beauty and wellness products?
We offer a 7-day return policy for products that are received in a damaged or defective condition. Due to hygiene reasons, we cannot accept returns on used or opened personal care items.
Do your products contain harsh chemicals like parabens or sulfates?
We prioritize your health and safety. The majority of our product range is paraben-free, sulfate-free, and enriched with natural extracts to ensure gentle yet effective care.
Can I track my order once it has been dispatched?
Absolutely. Once your order is shipped, you will receive an email and SMS containing a unique tracking ID and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.